Breakage & Damage Policy
Something will break eventually. This decides in advance what happens next, with a claim window and a cap you both agreed to.
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What this agreement covers
8 things settled in writing, before they turn into an argument.
- Reporting windowHow long a client has to raise it.
- Notice & documentationPhotos and details before the claim.
- Repair or replaceWhich one, and who chooses.
- Liability capA number agreed before the accident.
- Excluded itemsHeirlooms, unstable fixtures, and pre-existing damage.
- Pre-existing condition notesDocumented at the first visit.
- Insurance coordinationWhen the policy takes over.
- Client acknowledgmentSigned at onboarding, not after the break.
This document is also in the Cleaning Business Contract Kit
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Fully editable
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Check-Your-State sheet
A plain-English guide flagging exactly what to confirm for the state you operate in. A chatbot guesses at this; we spell it out.
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Your files arrive the moment you check out. One flat price, no subscription, owned forever.